Terms And Conditions

Last updated October 2024

1) Introduction
a) Before using our website, please read these terms and conditions carefully. By registering a player account with slotbox-no.com, you confirm your agreement to the Terms and Conditions.

b) The terms and conditions set out below are effective from 1 January 2021. Your use of the Website confirms your acceptance of these Terms and Conditions. These Terms and Conditions apply to the use of slotbox-no.com and any associated internet, mobile or other platforms by you (“you” or “player” or “players”).

c) Slotbox N.V. (“Slotbox”, “Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is a company registered under the laws of Curaçao with reg. no. 155357 and address at Abraham de Veerstraat 9, Curaçao. Slotbox N.V. operates under an operating certificate (OGL/2024/1381/0615) granted by the Curaçao Gaming Control Board. Slotbox Limited, Reg No. HE413893, located at 1 Avlonos street, Maria House, 1075 Nicosia, Cyprus, is a licensed and wholly owned subsidiary of Slotbox N.V. Within the EEA, services related to the operation of the Website are provided by Slotbox Limited.

d) The English version of these Terms and Conditions is the authoritative version. In the event of any inconsistency with a translated version, the English version shall prevail and apply.

2) Changes to terms and conditions

The Company may amend the Terms and Conditions as necessary. Players will be informed of material changes, where possible. We recommend that you visit the Terms and Conditions page regularly to check for updates. You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by the Company.

3) Who can play

The Website only accepts players from countries and geographical regions where online gambling is legal. It is the player’s responsibility to ensure compliance with local gambling laws before placing bets.

The availability of services should not be construed as an offer or invitation to use the services in jurisdictions where such use is illegal.

The Company does not accept any responsibility for this and will not refund deposits, winnings or losses resulting from any offence by the player. Compliance with local laws is the player’s responsibility.

You are solely responsible for ensuring that your use of the Website is legal in your jurisdiction. Any claims against the Company in this regard will be deemed null and void.

We only accept players who are at least 18 years old or the highest legal age in their jurisdiction. It is the player’s responsibility to be aware of local age restrictions. If it is discovered that minors are playing, the player’s account will be closed and winnings will be forfeited.

The Company reserves the right to request proof of age and may restrict or suspend access for players who do not comply.

4) Accepted currencies

We accept payments in the following currencies: EUR, CAD, INR, USD, NOK, KRW, YEN, ZAR, GBP.

The operating currency of the website is euro. Transactions in other currencies may result in minor discrepancies due to conversion rates.

5) Duties and taxes

Players are responsible for paying any fees and taxes on their winnings according to local laws. If a deposit is made without wagering, withdrawal fees may apply.

All deposits must be wagered at least 2 times before withdrawal, excluding bonus wagering.

A deposit is required for withdrawal.

The Company does not charge transaction fees for deposits or withdrawals. Players should verify any fees with their bank or payment provider.

6) Game rules

Players confirm that they understand the rules of the games offered by Slotbox. It is the player’s responsibility to know each game’s payout percentage.

7) Availability of games

Some games may be unavailable in certain jurisdictions due to the game provider’s policies, which are subject to change.

8) Disclaimer of liability

Gambling can result in financial loss. The Company is not liable for any financial damages arising from the use of the Website.

The Company takes measures to protect player data, but is not responsible for data processing by third parties, such as software providers or affiliates.

The Company is not responsible for technical errors that affect access to the Website or games.

In case of errors in wagers, payments or bonuses, the Company reserves the right to correct or cancel affected transactions.

Erroneous account credits remain the property of the Company and will be claimed back. Players are obliged to report such errors immediately.

The Company and its affiliates do not warrant that the software or the Website is fit for purpose or error-free operation, and are not liable for any losses arising from the use of the Website.

Players agree to indemnify and hold the Company and its affiliates harmless against claims arising out of the use of the Website.

The Company has final authority over violations of the Terms and Conditions and may suspend or ban players.

The Company is not responsible for the actions of residents of restricted countries who violate the usage restrictions.

9) Use of the player’s account

Players may only create one personal account. Multiple accounts may result in cancellation and loss of payouts.

Players must not share account access or allow use by third parties, including minors.

Players are responsible for the security of their accounts and undertake not to disclose login details.

Players confirm that they are not employees of the company or related to employees.

Players are responsible for all actions on their accounts.

The Company reserves the right to cancel bets if the outcome can be improperly influenced, terms and conditions are violated or bets are placed under technical errors.

Accounts and associated assets cannot be transferred, sold or pledged to another person.

10) Anti-fraud policy

The Company has a strict anti-fraud policy. Suspicion of fraud may result in account closure and suspension of payments. This includes collusion, cheating and providing false personal data.

The Company may inform regulatory authorities of player fraud and reserves the right to terminate accounts without notice.

Verification calls may be required for account validation. Non-compliance may result in account termination.

Abuse of promotional offers, such as postponing game rounds or using bonuses to gain strategic advantage, is prohibited and may result in cancellation of bonuses and confiscation of winnings.

Advantage tactics will not be tolerated and accounts that engage in such activities may be closed.

The Company reserves the right to close accounts and refund balances, less withdrawal charges. Attempted manipulation may result in criminal prosecution.

Players must report software errors or incompleteness and refrain from exploiting them. Failure to report may result in claims for damages from the Company.

11) Deposits

Payment methods include VISA, MasterCard and various online wallets. Contact [email protected] for country-specific payment options.

The minimum deposit is 10 $/€ or equivalent. Maximum deposit depends on the chosen method.

Third party payments are not accepted. Violations may result in refund of deposits and confiscation of winnings.

Players agree not to reverse deposits and to reimburse the company for unpaid deposits.

12) Withdrawal/refund policy

Minimum withdrawal is 20$/€ or equivalent. Maximum withdrawals depend on the method. Processing may take up to 5 banking days.

Withdrawals may be returned to the original deposit method. Identity verification may be required before withdrawal.

Processing of credit card payments is not guaranteed due to the decisions of the issuing bank.

Withdrawals are processed using the original payment method, unless it is unavailable.

Withdrawal requests must be submitted via the website.

Identity verification may delay withdrawals. Incorrect personal data may result in rejection and termination of the account.

Withdrawal limits apply, with the exception of higher VIP status and progressive jackpots. Inactive accounts may have limited withdrawal limits.

13) Dormant accounts

Accounts that have been inactive for 12 months will be classified as “inactive” and will incur a monthly fee of 5 €/$ after 30 days’ notice.

Reactivation cancels deductions, but fees already deducted are not refundable. Withdrawals are still possible.

14) Complaints

Complaints can be submitted via the website. It is possible to escalate to management if support does not solve the problem. Unresolved disputes can be escalated to independent authorities. Server logs are the final authority in disputes.

15) Bonus terms and conditions

The bonus terms and conditions are an integral part of these rules. Acceptance confirms that you agree to both the Terms and Bonus Terms, which are available on the Website.

16) Player’s responsibilities

Players understand and comply with these Terms and Conditions.

Players confirm that they are of legal gambling age and have correct account details.

Players acknowledge responsibility for account security and risk of financial loss.

Players agree to legitimate financial transactions and compliance with legal requirements.

17) Intellectual property rights

Site content is protected by copyright laws. Downloaded material is for personal use only.

No intellectual property rights are granted to users.

Unauthorised use of trademarks and logos is prohibited.

Users are liable for damages resulting from prohibited activities.

18) Severability

Invalid or unlawful terms will be separated from valid provisions so that the latter retain their validity.

19) Jurisdiction of the Casino

These Terms and Conditions are governed by the law of the Netherlands Antilles and any disputes will be resolved exclusively by the courts of the Netherlands Antilles.

20) Responsible Gaming

We promote responsible gaming and provide tools for safer gaming experiences.

Self-exclusion is available by contacting customer support or using the account tools.

Underage gambling is prohibited.

21) Privacy policy

Acceptance of the Terms includes acknowledgement of our Privacy Policy.

22) Verification (KYC) and anti-money laundering

Players must be of legal age and provide accurate account details.

The Company complies with anti-money laundering regulations and can investigate suspicious transactions.

Player transactions are monitored to detect illegal activity.

Verification checks may include age, identity and anti-money laundering compliance.

Payments may be withheld until verification is complete.

Verification may require documentation, such as identification and proof of payment.

Account details that do not match after verification may result in account suspension and loss of winnings.