Privacy Policy

Last updated: [12.01.2025]

1. Introduction to the policy

Welcome to the Slotbox Privacy Policy. Slotbox (“Casino”, “Website”, “We”, “Us”, “Our”) is committed to protecting and respecting your privacy. As a data controller, we have a legal obligation to process personal data from users in order to provide our services. This Privacy Policy explains what personal data we collect from users, why we collect it, and how we use and protect it. By accessing or using our website, you consent to the practices described in this policy.

2. Information we collect

a) Personal data: This includes any information you provide to us when you register for an account or contact us, such as your name, email address, telephone number and date of birth.

b) Transaction Data: Details of transactions you carry out through our website and the fulfilment of your orders.

c) Technical data: Includes IP address, login data, browser type and version, time zone setting and location, type and version of browser add-ons, operating system and other technology on the devices you use to access our website.

d) Usage data: Information about how you use our website, products and services.

e) Marketing and Communications Data: Your preferences in receiving marketing material from us and your communication preferences.

f) Correspondence: Any correspondence with us via the Website, email or other means of communication.

g) Verification documents: Documents and evidence requested by us to verify your account, process transactions or carry out anti-fraud checks, such as passport scans or bank statements.

h) Responses to surveys: Participation in customer reviews or surveys, even if participation is optional.

3. How we use your information

We process the personal data we collect from you for the following purposes:

a) Service delivery: To provide, operate and maintain our website and services.

b) Account management: To help you create and manage your account, including processing your bets and transactions.

c) Customer support: To provide customer support and respond to any queries or issues you may have.

d) Verification and Security: To identify and perform necessary verification checks and to prevent fraud, abuse, money laundering and other illegal activities.

e) Marketing communications: To send you marketing communications about products, services and promotions, unless you have opted out.

f) Compliance with laws and regulations: To comply with applicable laws, including anti-money laundering and counter-terrorist financing regulations.

g) Analysis and improvement: To analyse customer trends and conduct research and statistical analysis of aggregated data to improve our services.

4. Marketing communications

Unless you have opted out of receiving promotional materials, we may use your personal data to send you marketing communications about products, services and promotions. You can opt out of receiving such communications in your account settings or by contacting our support team.

5. Sharing and disclosure of data

a) Internal sharing: We may share your personal data with other entities in our group of companies, including our parent companies and subsidiaries, to support our services.

b) Third party processors: We use third-party service providers to support our website, particularly in relation to hosting, analytics and marketing. These providers are required to protect your personal data.

c) Legal obligations: We may disclose your Personal Data if required to do so by law, regulation or legal process, or to protect the rights and safety of our company, users or others.

d) Business transfers: In the event of a merger, acquisition or asset sale, your Personal Data may be transferred as part of the assets of the business.

6. Recipients of data

a) Employees of the Company: Selected employees, such as data protection officers, customer support agents and anti-fraud analysts, have access to your Personal Data to fulfil their duties.

b) International transfers: Your data may be transferred to countries outside the European Economic Area (EEA). We will ensure that appropriate security measures are in place to protect your data.

7. Retention of data

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. Under anti-money laundering regulations, we are required to retain personal data for at least seven years from the last transaction or account closure.

8. Security of your data

We are committed to ensuring the security of your personal data. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, use or disclosure.

9. Your rights

You have the right to access, correct or delete the personal data we hold about you. You may also at any time object to the processing of your data, request restrictions or withdraw your consent. To exercise these rights, please contact our support team at [email protected].

10. Changes to our privacy policy

We may update this privacy policy from time to time. We will notify you of any changes by email or through a notice on our website. We encourage you to review this policy periodically.

11. Contact information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].